INOVAM Privacy Policy

This Privacy Policy describes how INOVAM LIMITED (the “INOVAM” “We” or “Us”) collects, uses, and discloses customer’s Personal Information when they visit or make a purchase from the INOVAM’s website and the customer’s rights regarding their data.

This Privacy Notice applies to individuals who interact with INOVAM, including but not limited to:

  • Customers who place orders on INOVAM’s website.
  • Prospective customers.
  • Visitors to INOVAM’s website.

1-Data Controller

INOVAM LIMITED

Registered address :

No. 5, 17/F Strand 50
50 Bonham Strand
Sheung Wan
Hong Kong

Business Registration Number :

78281414

VAT number :

FR35994054294

Contact Email:

info@inovam-tech.com

2- Personal Data INOVAM collects :

When you place an order on INOVAM’s website as a customer, we may collect the following categories of personal data:

  1. Identity and Contact Information:
    • Full name
    • Email address
    • Phone number
  2. Billing and Delivery Information:
    • Billing address
    • Shipping address
    • Country of residence
  3. Order and Transaction Data:
    • Order number and date
    • Products purchased
    • Quantities and prices
    • VAT rate applied and VAT amount
    • Total amount paid
  4. Payment Information:
    • Payment method used
    • Payments may be processed via third-party payment providers (such as Klarna). We receive confirmation of payment and transaction references only and do not store full payment or installment details
  5. Technical and Usage Data:
    • IP address
    • Device and browser information
    • Website usage data (via cookies or similar technologies)
  6. Cookies and similar technologies:
    • INOVAM’s website may use cookies or similar technologies to ensure the proper functioning and security of the website, as well as to analyze usage and support advertising activities.
    • Where required by law, users will be informed about the use of such cookies and asked for their consent through a cookie banner or similar mechanism before non-essential cookies are set.

3- Purpose of Data Processing

INOVAM processes personal data where necessary for the following purposes:

  1. Order processing and performance of a contract :
    • To process and fulfill customer orders as part of INOVAM’s contractual obligations.
    • To manage payments, deliveries, and returns
  2. Payment processing and fraud prevention
    • To process payments through third-party payment providers for the performance of a contract.
    • To prevent fraud and ensure transaction security based on legitimate interests.
  3. Compliance with legal and tax obligations
    • To comply with applicable accounting, tax, and VAT obligations
    • To prepare and submit VAT returns, including OSS where applicable
    • To maintain legally required transaction records
  4. Customer support and communications
    • To communicate with customers regarding their orders
    • To resolve support cases and provide after-sales services such as warranty claims and returns
  5. Website functionality, security and improvement
    • To ensure the proper functioning and security of the website
    • To monitor and improve website performance and user experience
  6. Analytics and advertising :
    • To analyze website usage
    • Measure the effectiveness of advertising campaigns
    • Display relevant advertisements

Such processing is carried out only where permitted by law and, where required, subject to user consent.

4- Data Recipients

INOVAM may share personal data with the following categories of recipients, only where necessary and in accordance with applicable data protection laws:

  1. Payment service providers :
    • Personal data may be shared with payment service providers to process payments securely and efficiently
  2. Logistics and delivery partners
    • Personal data may be shared with shipping and delivery partners to fulfill orders and deliver products to customers
  3. Tax, accounting, and professional service providers
    • Personal data may be shared with tax representatives, accountants, auditors, and legal advisors for the purposes of accounting, tax compliance, VAT and OSS reporting, and legal obligations
  4. Technology and service providers
    • Personal data may be shared with third-party service providers that support our website operations, hosting, security, customer support, analytics, and advertising services
  5. Advertising and analytics partners
    • Where applicable and subject to user consent, personal data may be shared with advertising and analytics partners for the purpose of measuring and improving advertising performance
  6. Public authorities
    • Personal data may be disclosed to competent authorities, courts, or regulators where required by law or in response to valid legal requests

5- International Data Transfer

INOVAM is incorporated in Hong Kong and serves customers in Europe. Personal data may therefore be transferred to and processed in countries outside the European Economic Area (EEA), including Hong Kong and China.

Such transfers are limited to what is strictly necessary for order fulfillment, logistics and delivery services, as well as accounting, tax, and statutory reporting purposes, and are carried out in accordance with applicable data protection laws.

Data shared with partners in China is limited to what is necessary for logistics operations. Data transferred to Hong Kong is used solely for accounting and legal reporting purposes.

6- Data Retention Period

INOVAM retains personal data only for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy.

In particular:

  1. Order, transaction, and billing data:
    • Retained for the duration required to process orders and to comply with applicable accounting, tax, and VAT obligations.
  2. Accounting and statutory records:
    • Retained for the period required by applicable laws and regulations.
  3. Customer support data:
    • Retained for as long as necessary to handle inquiries, returns, warranties, or disputes.
  4. Technical and usage data:
    • Retained for a limited period, unless longer retention is required for security, fraud prevention, or legal purposes.

When personal data is no longer required for the purposes for which it was collected, it is deleted or anonymized in accordance with applicable data protection laws.

7- Customer Rights Under GDPR

Where the General Data Protection Regulation (GDPR) applies, customers have the following rights in relation to their personal data:

  1. Right of access:
    • To request access to the personal data INOVAM holds about them.
  2. Right to rectification:
    • To request correction of inaccurate or incomplete personal data.
  3. Right to erasure:
    • To request the deletion of personal data, where legally applicable.
  4. Right to restriction of processing:
    • To request the limitation of the processing of personal data in certain circumstances.
  5. Right to object:
    • To object to the processing of personal data based on legitimate interests or for direct marketing purposes.
  6. Right to withdraw consent:
    • Where processing is based on consent, to withdraw such consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
  7. Right to lodge a complaint:
    • To lodge a complaint with a competent data protection authority if they believe their personal data has been processed unlawfully.

8- Changes to This Privacy Policy

INOVAM may update this Privacy Policy from time to time to reflect changes in legal requirements or in its data processing practices.

Any updates will be published on INOVAM’s website and will apply from the date of publication.